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Support Desk

Need Help?Pick the Fastest Path.

Use self-serve guides for quick answers, then contact our team when you need implementation or troubleshooting support. Every channel is designed to reduce turnaround time.

Start with Docs

Implementation guides for setup, team onboarding, and rollout.

Open

Check Upload Format

Validate required fields before importing audit files.

Open

Send a Support Request

Reach the team for troubleshooting and platform guidance.

Open

Routing Guide

How requests are handled

Use docs and FAQs for immediate answers.

Submit support form for product and onboarding questions.

Use email support for active troubleshooting context.

Direct Email

info@perspectivetester.com

Support Channels

Choose the right channel for your question

Route requests through the channel that matches your need to get faster, more precise responses.

Help Center

Quick answers, troubleshooting paths, and workflow FAQs.

Common product questionsSelf-serve
Open Help Center

Documentation

Detailed guides for features, integrations, and team operations.

Setup and implementationSelf-serve
Browse Docs

Contact Us

Submit platform, procurement, or rollout questions to the team.

Project and account supportWithin 1 business day
Contact Team

Email Support

Direct channel for urgent context or detailed issue reports.

Active troubleshootingSame business day
Email info@perspectivetester.com

Response Expectations

What to expect after outreach

General product and workflow questions

Within 1 business day

Contact form or support email

Implementation and rollout planning

Within 1 business day

Contact form with project context

Active troubleshooting on existing workflows

Same business day

info@perspectivetester.com

Common Questions

What file formats does p15r support?

p15r supports Excel files (.xlsx, .xls) and CSV uploads for accessibility audit intake.

How do severity levels work?

p15r groups issues by severity to help teams prioritize remediation by user impact and urgency.

How can I get direct support?

You can contact support through the support page or email info@perspectivetester.com for assistance.

Support when you need it

Still blocked? We can help you move forward.

Share your workflow context and current blocker, and we will route your request to the right team for fast follow-up.

Contact SupportBrowse Documentation
p15rp15r

Reliable Accessibility Operations

If your team cannot prove progress consistently, compliance delivery slows down for everyone. p15r keeps audits, fixes, and stakeholder reporting in one operational flow.

Evidence-backed workflow
Live remediation tracking

Demo

Request a Demo

We usually reply within one business day.

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Company

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  • Accessibility
  • Data Rights

Social

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Accessibility Principle

“Accessibility is not a final checklist step. It is the quality bar every user should meet on their first interaction.”

Built into every p15r workflow

Read our story
Officer Fuzzability

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